Last updated: May 10, 2026
Please read these Terms of Service carefully before using TenderBridge. By creating an account or accessing our service, you agree to be bound by these terms. If you do not agree, do not use the service.
These Terms of Service ("Terms") constitute a legally binding agreement between you (or, if you are acting on behalf of a company, that company) ("Subscriber," "you," or "your") and TenderBridge ("TenderBridge," "we," "us," or "our") governing your access to and use of the TenderBridge platform, including any associated software, data feeds, email services, and websites (collectively, the "Service").
By clicking "Start Free Trial," completing our onboarding form, or otherwise accessing the Service, you confirm that you have read, understood, and agree to these Terms and our Privacy Policy, which is incorporated herein by reference.
The Service is designed for use by Canadian businesses and their authorized representatives. By using the Service, you represent and warrant that:
TenderBridge is an AI-powered procurement intelligence service that:
The procurement data we surface is sourced from publicly available government sources published under open data and public access principles. We do not guarantee completeness, accuracy, or timeliness of any specific tender listing.
TenderBridge offers the following subscription plans, priced in Canadian dollars (CAD):
Prices are exclusive of applicable taxes. Goods and Services Tax (GST) and applicable provincial sales taxes will be added where required by law.
New subscribers are eligible for a 14-day free trial. No credit card is required to start a trial. At the end of the trial period, access to the Service will cease unless you provide payment information and activate a subscription. We do not automatically charge you at the end of a trial.
Subscription billing is processed by Stripe, Inc. By providing payment information, you authorize Stripe to charge your payment method on a recurring basis according to your selected plan. Subscriptions renew automatically at the end of each billing period unless cancelled. You are responsible for ensuring your payment information is current and accurate.
You are responsible for all applicable taxes associated with your subscription. We will collect and remit GST/HST where required by Canadian law. If you are exempt from taxes, you must provide valid documentation.
You may cancel your subscription at any time through your subscriber dashboard or by contacting us at hello@tenderbridge.ca. Cancellation takes effect at the end of your current billing period. You will retain access to the Service until that date.
Monthly subscriptions: we do not issue pro-rated refunds for partial months. If you cancel, your subscription continues until the end of the billing period already paid for.
Annual subscriptions: if you cancel an annual plan within 30 days of initial purchase, you are eligible for a pro-rated refund for the unused portion of the year. After 30 days, annual subscriptions are non-refundable except where required by applicable law.
Free trial periods are not eligible for refunds as no charge is made during the trial.
To request a refund, contact hello@tenderbridge.ca. We process approved refunds within 10 business days.
You agree to use the Service only for lawful business purposes. You must not:
We reserve the right to suspend or terminate accounts that violate these provisions without notice or refund.
The TenderBridge platform, including its software, AI models, scoring algorithms, email templates, dashboard design, and any AI-generated summaries and relevance assessments, are owned by TenderBridge and protected by Canadian copyright and other applicable intellectual property laws. You may not copy, modify, or create derivative works based on our platform without our express written permission.
Tender information surfaced through our Service originates from publicly available government procurement portals. This data is published by government entities under open data licences or public access requirements. We do not claim ownership of underlying government procurement data.
Your business profile (company description, keywords, industry selections, etc.) remains your property. By providing this information, you grant TenderBridge a limited, non-exclusive licence to use it solely to operate and improve the matching functionality of the Service.
The Service uses artificial intelligence, specifically Anthropic's Claude API, to generate tender summaries, relevance scores, and action recommendations. You acknowledge that:
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.
We do not warrant that:
TenderBridge is a monitoring and intelligence service. Decisions about whether to bid on any tender, and the content of any bid, are entirely your responsibility.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE CANADIAN LAW, TENDERBRIDGE AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOST PROFITS, LOST REVENUE, LOST BUSINESS OPPORTUNITIES, OR LOSS OF DATA, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE SERVICE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
Our total aggregate liability to you for any claim arising out of or relating to these Terms or the Service shall not exceed the greater of: (a) the total amounts paid by you to TenderBridge in the 12 months preceding the claim, or (b) $100 CAD.
Some jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages. In such jurisdictions, our liability is limited to the fullest extent permitted by law.
You agree to indemnify, defend, and hold harmless TenderBridge and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses, including reasonable legal fees, arising out of or relating to: (a) your use of the Service in violation of these Terms; (b) your violation of any applicable law or third-party right; or (c) any content or information you submit to the Service.
We aim to provide the Service on a daily basis but do not guarantee continuous, uninterrupted availability. We may experience downtime for maintenance, technical issues, or circumstances beyond our control. We will make reasonable efforts to notify subscribers of planned maintenance windows.
We reserve the right to modify, suspend, or discontinue the Service (or any part of it) at any time. If we make material changes that adversely affect the core functionality of the Service, we will provide at least 30 days' notice by email before such changes take effect. If we discontinue the Service entirely, we will issue a pro-rated refund for any prepaid but unused subscription period.
The Service integrates with third-party services including Stripe (billing), Anthropic (AI), and Resend (email). Your use of these services is subject to their respective terms and privacy policies. We are not responsible for the acts or omissions of these third-party providers.
Links or references to third-party government portals and procurement opportunities are provided for convenience. We are not responsible for the content, availability, or accuracy of external government websites.
Either party may terminate this agreement at any time. You may cancel your subscription as described in Section 5. We may terminate or suspend your access to the Service immediately, without prior notice, if:
Upon termination for breach, no refund will be issued. Upon termination for any other reason, you will receive a pro-rated refund for any prepaid but unused subscription period.
These Terms are governed by and construed in accordance with the laws of Canada applicable therein, without regard to its conflict of law provisions.
Before initiating formal legal proceedings, you agree to contact us at hello@tenderbridge.ca to attempt to resolve any dispute informally. We will make good-faith efforts to resolve concerns within 30 days.
If informal resolution fails, any dispute arising out of or relating to these Terms or the Service shall be resolved by binding arbitration in Canada, administered under applicable Canadian arbitration rules, except that either party may seek injunctive or other equitable relief in a court of competent jurisdiction to prevent irreparable harm.
These Terms and our Privacy Policy constitute the entire agreement between you and TenderBridge with respect to the Service and supersede all prior or contemporaneous communications and proposals, whether oral or written.
If any provision of these Terms is found to be invalid, illegal, or unenforceable, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will continue in full force and effect.
Our failure to enforce any right or provision of these Terms will not constitute a waiver of that right or provision. Any waiver must be in writing and signed by an authorized representative of TenderBridge.
You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets without your consent.
We will provide notices to you by email to the address associated with your account. Notices are deemed received when sent. You may provide notices to us at hello@tenderbridge.ca.
We may update these Terms from time to time. When we make material changes, we will notify active subscribers by email at least 14 days before the changes take effect and update the "Last updated" date above. Your continued use of the Service after the effective date of the revised Terms constitutes your acceptance of the changes. If you do not agree to the revised Terms, you must cancel your subscription before the effective date.
For questions about these Terms, contact us at:
TenderBridge
Email: hello@tenderbridge.ca
Website: tenderbridge.ca